Thokozani brings to PMA’s management team over 29 years of successful executive management experience, focused on providing strategic, operational and financial leadership in both public and private sectors. He has a dynamic, results driven leadership style and a proven track record of increased performance and turnaround in high-paced organisations. His capabilities include an ability to drive organisational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex operational, human capital, legal, financial and investments issues and motivating staff morale to attain high performance.
Lufuno’s management career in the Employee Benefits, Retirement fund, and Risk product industry, spans over 19 years. With a BCom in Management and IT, he has gained invaluable experience and developed strategic platforms at Alexander Forbes, Liberty Life, NBC Holdings, and Momentum. His proven track record demonstrates his ability to create, maintain, and manage strategic and operational objectives and build relationships with the fund and all involved stakeholders to ensure cross-delivery process solutions, while continuously monitoring process turnaround times and quality standards.
Lufuno demonstrates a commitment to resolving issues timeously to enhance effective client service delivery and his well-developed ability to manage and develop people is an asset to PMA Operations and its future.